http://blog.teenmentalhealth.org/2010/02/16/lets-make-everyone-feel-good-and-ignore-those-who-need-help/ Understanding is the greatest insight Thu, 9 Sep 2010 10:59:52 +0000 http://wordpress.org/?v=2.6.2 http://blog.teenmentalhealth.org/2010/02/16/lets-make-everyone-feel-good-and-ignore-those-who-need-help/#comment-1725 Aiping Wang Sat, 31 Jul 2010 12:09:02 +0000 http://blog.teenmentalhealth.org/?p=568#comment-1725 My client told me her department was being reorganized for the hundredth time. The call center she managed was being converted to an email and chat response center instead of a telephone call center. She was sure customers would be angry when they found that they could not get their technical questions answered by phone any more. In fact she was so upset she admitted to me she was dragging her heels with respect to the change. My client told me her department was being reorganized for the hundredth time. The call center she managed was being converted to an email and chat response center instead of a telephone call center. She was sure customers would be angry when they found that they could not get their technical questions answered by phone any more. In fact she was so upset she admitted to me she was dragging her heels with respect to the change.

]]>